Joy Global rolls out JoySmart Solutions, integrated offerings delivering improved mine performance

Monitoring systems detected excessive startup torque on a 4,200-foot Joy underground-to-surface conveyor system at an Illinois coal operation. Site operators needed the issue resolved quickly to avoid months of potential downtime, as the system is the main production artery for the mine.

Through JoySmart Solutions, Joy Global helps solve its customers’ toughest challenges using data-driven intelligence, collaboration through partnership and experienced-based service execution. It is a solutions-based offering designed to help reduce costs and increase productivity for customers, while helping them achieve or exceed their operating and financial goals.

Today’s mining market is a challenge, but Joy Global has the solutions to help mining operations reduce costs and increase productivity, while achieving or exceeding operating and financial goals. The company’s JoySmart Solutions are integrated offerings of its smart connected products and systems, advanced analytics and direct services, customized to solve the toughest mining challenges.

Monitoring systems detected excessive startup torque on a 4,200-foot underground-to-surface conveyor system at an Illinois coal operation. Site operators needed the issue resolved quickly to avoid months of potential downtime, as the system is the main production artery for the mine. Through data tracking, consistent monitoring and quick action, JoySmart Solutions experts quickly addressed the issue and devised a solution.

A mining customer’s maintenance strategies were producing good availability results, but to achieve consistency, the customer wanted better visibility on potential upcoming causes of downtime. In this tough environment, major component failure events need to be controlled to minimize impact against budget, and an enhanced solution was required to improve margins. Joy Global approached an existing customer about engaging in a trial period where the two would partner through the company’s JoySmart Solutions offering to improve machine reliability and avoid catastrophic failures on major components. The customer agreed to give Joy Global six months to prove the value of the offering at its coal mine in Australia. The JoySmart team proposed implementation of a newly-developed automated monitoring system that trawls through machine data with the ability to detect any changes in component behavior to predict an onset of failure.

The mining industry is changing rapidly due to the need to improve efficiency, reduce costs and increase safety. With these challenges in mind, Joy Global is helping bring mining performance to the next level. Through JoySmart Solutions, Joy Global helps solve its customers’ toughest challenges using data-driven intelligence, collaboration through partnership and experienced-based service execution. It is a solutions-based offering designed to help reduce costs and increase productivity for customers, while helping them achieve or exceed their operating and financial goals. JoySmart Solutions are integrations of our smart connected products and systems, advanced analytics and direct services customized to solve customers’ toughest challenges.