Volvo CareTrack is the telematics system that collects machine information, alerts the customer with alarm codes and provides an online portal for customers to dig deeper into fleet data. Volvo also offers ActiveCare Direct (ACD) — a 24/7/365 machine monitoring and monthly fleet utilization reporting service that relies on CareTrack data. But it’s managed by Volvo on behalf of the customer — helping ease the burden of telematics management, while enhancing remote diagnosis and catching problems before they occur. Each tool is valuable in its own right and can be used independently or in conjunction with each other — depending on customer preference. Here are a few of the differentiators between the two services and their benefits.